Muhaiyar

Cookie Policy

Last Updated: 1 January 2025

This Cookie Policy explains what cookies are, how Muhaiyar Facility Services Sdn. Bhd. ("we", "us", or "our") uses them on our website at muhaiyar.com, and how you can manage your cookie preferences. This policy should be read alongside our Privacy Policy, which provides further detail on how we handle your personal information.

1. What Are Cookies?

Cookies are small text files that are placed on your computer, tablet, or mobile device when you visit a website. They are widely used across the internet to make websites work more efficiently and to provide information to website owners. Cookies allow a website to recognise your device, remember your preferences, and improve your overall browsing experience.

Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your device after you close your browser and are activated each time you revisit the website that created them. Session cookies are temporary and are deleted from your device once you close your browser.

2. How We Use Cookies

We use cookies for several purposes on our website. These include ensuring the website functions correctly, understanding how visitors interact with our pages, and remembering your preferences so that we can provide a better experience on future visits.

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are strictly necessary for the operation of our website. They enable core functionality such as page navigation, access to secure areas, and form submissions. Without these cookies, our website cannot function properly.

  • Session identifier — maintains your session as you navigate between pages, ensuring form data and page state are preserved.
  • Security cookies — help detect and prevent fraudulent activity and protect the website from malicious attacks such as cross-site request forgery.
  • Cookie consent — remembers your cookie preferences so you are not repeatedly asked to accept cookies each time you visit.

These cookies do not collect information that identifies you personally and cannot be disabled without affecting the functionality of the site.

3.2 Analytics Cookies

Analytics cookies help us understand how visitors use our website by collecting and reporting information anonymously. This data allows us to identify which pages are most popular, how visitors move around the site, and where improvements are needed.

  • Google Analytics — we use Google Analytics to collect anonymised data about page views, session duration, bounce rates, and traffic sources. Google Analytics uses cookies such as _ga, _ga_*, and _gid to distinguish unique users and throttle request rates. The information generated is transmitted to and stored by Google on servers that may be located outside of Malaysia. Google's privacy policy governs how they use this data.
  • Aggregated reporting — we may use analytics tools to generate aggregate reports on website traffic and user behaviour. These reports do not identify individual visitors.

3.3 Preference Cookies

Preference cookies (also known as functionality cookies) allow our website to remember choices you make, such as your preferred language or region, and provide enhanced, more personalised features.

  • Language selection — if our website offers content in multiple languages, this cookie remembers your language choice so it is applied automatically on subsequent visits.
  • Form auto-fill — remembers certain details you have previously entered in our contact or quotation request forms so you do not need to re-enter them each time.

3.4 Marketing Cookies

We may use marketing cookies to deliver advertisements and promotional content that is relevant to you. These cookies track your browsing activity across our website and may be used to build a profile of your interests.

  • Social media pixels — if we run advertising campaigns on platforms such as Facebook or Instagram, pixels placed on our site may track conversions and allow us to measure the effectiveness of those campaigns.
  • Remarketing — cookies from advertising networks may be used to show you our ads on other websites based on your previous visit to muhaiyar.com.

You can opt out of personalised advertising by adjusting your browser settings or visiting the advertising platform's opt-out page.

4. Third-Party Cookies

Some cookies on our website are set by third-party services that appear on our pages. We do not control the setting of these cookies and recommend that you check the relevant third party's website for more information about their cookies and how to manage them.

Third-party services that may set cookies on our site include:

5. How to Manage Cookies

You have the right to decide whether to accept or reject cookies. Most web browsers allow you to control cookies through their settings. Below are instructions for managing cookies in common browsers:

  • Google Chrome: Go to Settings > Privacy and Security > Cookies and other site data.
  • Mozilla Firefox: Go to Settings > Privacy & Security > Cookies and Site Data.
  • Safari: Go to Preferences > Privacy > Manage Website Data.
  • Microsoft Edge: Go to Settings > Cookies and site permissions > Manage and delete cookies and site data.

Please note that if you choose to block or delete cookies, some parts of our website may not function correctly. Essential cookies cannot be disabled through our website as they are necessary for the site to operate.

You can also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

6. Cookie Retention Periods

The length of time a cookie remains on your device depends on its type:

  • Session cookies — deleted automatically when you close your browser.
  • Persistent cookies — remain on your device for a set period or until you manually delete them. For example, Google Analytics cookies typically expire after 2 years, while our preference cookies may last up to 12 months.

7. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to revisit this page periodically to stay informed about our use of cookies.

8. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please get in touch:

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