Muhaiyar

Privacy Policy

Last Updated: 1 January 2025

Muhaiyar Facility Services Sdn. Bhd. ("we", "us", or "our") is committed to protecting the privacy of every individual who interacts with our company. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website at muhaiyar.com, contact us for enquiries, or engage our cleaning and facility maintenance services.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please do not use our website or provide us with your personal information.

1. Information We Collect

1.1 Information You Provide Directly

We collect personal information that you voluntarily share with us, including but not limited to:

  • Contact details — your full name, email address, phone number, and mailing address when you fill out our contact or quotation request forms.
  • Service-related information — property addresses, property type, size of the premises, preferred cleaning schedules, and any specific requirements or instructions you provide for our cleaning teams.
  • Business information — company name, registration number, and billing details when you engage us under a commercial cleaning contract.
  • Payment information — bank transfer details, invoice references, or other payment particulars needed to process transactions.
  • Correspondence — any messages, feedback, complaints, or other communications you send to us via email, phone, WhatsApp, or our website contact form.

1.2 Information Collected Automatically

When you visit our website, certain technical information is collected automatically through cookies and similar technologies:

  • Your IP address and approximate geographic location.
  • Browser type and version, operating system, and device type.
  • Pages visited, time spent on each page, referral URLs, and click behaviour.
  • Date and time of your visits.

1.3 Information from Third Parties

Occasionally, we may receive personal information from third parties such as business partners, referral contacts, or property management companies who recommend our services on your behalf. We treat such information with the same care described in this policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service delivery — to schedule, perform, and manage the cleaning and facility maintenance services you have requested.
  • Communication — to respond to your enquiries, send quotations, confirm bookings, and provide updates about your service appointments.
  • Billing and payments — to generate invoices, process payments, and maintain financial records as required by Malaysian tax regulations.
  • Improvement of services — to analyse feedback, track service quality, and improve the range and standard of our offerings.
  • Website analytics — to understand how visitors use our website so we can improve its design, functionality, and content.
  • Marketing — to send you promotional materials, service updates, or seasonal offers, but only where you have given consent or where permitted under applicable law. You may opt out at any time.
  • Legal compliance — to meet our obligations under Malaysian law, including the Personal Data Protection Act 2010 (PDPA).

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following circumstances:

  • Service team members — our cleaning supervisors and crew may receive your property address, access instructions, and scheduling details so they can carry out the requested services.
  • Service providers and vendors — we may share limited information with trusted third-party vendors who assist us with website hosting, payment processing, or business operations. These parties are contractually required to protect your data.
  • Legal requirements — we may disclose personal information if required to do so by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
  • Business transfers — in the event of a merger, acquisition, or sale of company assets, your information may be transferred to the relevant successor entity.

4. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather usage data. Cookies are small text files stored on your device when you visit a website. For full details on the types of cookies we use and how to manage your preferences, please refer to our Cookie Policy.

5. Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Secure storage of digital records with restricted access permissions.
  • Use of SSL/TLS encryption for data transmitted through our website.
  • Regular review and updating of our security practices.
  • Limiting access to personal data to employees and authorised personnel who need it to perform their duties.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but will notify you promptly in the event of any data breach that may affect your rights.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by Malaysian law. Specifically:

  • Service and billing records are retained for a minimum of seven (7) years to comply with Malaysian tax and accounting requirements.
  • Marketing contact details are retained until you withdraw your consent or unsubscribe.
  • Website analytics data is retained in anonymised or aggregated form and does not identify individual users after processing.

7. Third-Party Links

Our website may contain links to third-party websites, including social media platforms, mapping services, or partner organisations. We are not responsible for the privacy practices or content of those external sites. We encourage you to read the privacy policies of any third-party website you visit.

8. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor without verified parental consent, we will take steps to delete that information as soon as practicable. If you believe a child has provided us with personal data, please contact us immediately.

9. Your Rights Under the PDPA

Under Malaysia's Personal Data Protection Act 2010, you have the right to:

  • Access your personal data held by us and request a copy.
  • Correct any personal data that is inaccurate, incomplete, or outdated.
  • Withdraw consent for the processing of your personal data for marketing purposes.
  • Request limitation on the processing of your data in certain circumstances.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our website or services after any changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please contact us:

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